ADMINISTRATOR II - APPLICATION SUPPORT

Position Overview:

The primary responsibility of the Administrator II – Application Support is to provide on-call and system support for applications that require a significant about of configuration, design, and/or coding. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

· Provide Subject Matter Expertise for configuration of application systems, which can include configuring of operations workflows, designing applications to fit business logistics, and building software integrations to other systems.

· Partner with Product Managers to address business opportunities or issues across business functions.

· Work with Product Management team and vendors to participate in the solution phase in support of the business requirements across functional areas

· Assist in providing input for project/effort modeling and sizing of solutions

· Create solutions that will include components of systems development, process improvement, organizational change, strategic planning, or policy development.

· Work with the business users and other key stakeholders to formulate business, functional and technical requirements across multiple business areas, and then create or design the applications to properly satisfy those requirements.

· Successfully engage in multiple initiatives simultaneously with the ability to deliver aggressive timelines aligned to project deliverables.

· Work independently with users to define concepts under direction of Project Managers and Product Managers.

· Continuously build knowledge base of Venetian and Palazzo application suite.

· Provide Level 2 application and on call support The Venetian | The Palazzo, Sands Expo and PA application suite.

Additional Duties & Responsibilities:

· Ability to manage escalated technical situations, develop action plans and maintain documentation around the support of applications.

· Independently and self-directed, manage projects of short duration projects (typically 1 to 3 months)

· Maintain expertise across several application environments and work effectively with other information technology professionals to ensure that the application environments are stable, efficient and responsive to business needs.

· Participate as a resource on major projects as requested

· Safety is an essential function of this job.

· Consistent and regular attendance is an essential function of this job.

· Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

· 21 years of age.

· Proof of authorization/eligibility to work in the United States.

· High School Diploma or equivalent.

· Associates Degree or equivalent experience in application support and coding required.

· Bachelor’s degree or relevant certification preferred.

· Must be able to obtain and maintain a valid Nevada Control Board registration and any other certification or license, as required by law or policy.

· 5 years in Information Technology.

· 3 years demonstrated experience in designing, coding and configuring operational applications, such as Four Winds digital signage OR Track Via workflow system OR SailPoint access management software, OR SharePoint Administration, etc.

· Demonstrated experience in gathering business requirements, using business analysis skills, with the ability to forecast implications and provide consultative recommendations and solutions

· Working knowledge of Microsoft SharePoint, CRM, HTML and/or .NET is preferred.

· Working knowledge of iSeries/AS 400 applications and OS is preferred.

· Exposure to traditional casino/hotel applications (ACSC, LMS, Kronos, etc) is preferred.

· Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.

· Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

· Physically access all areas of the property and drive areas with or without a reasonable accommodation.

· Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.

· Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.

· Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.

· Work in a fast-paced and busy environment.

· Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.