AREA MANAGER - CASINO

Position Overview:

The primary responsibility of the Area Manager – Casino is to ensure that all service and operational requirements are met within the casino pit area(s) assigned. Area Manager – Casino must ensure that unmatched service standards are maintained, and that game pace and compliance adheres with all gaming and company regulations and procedures. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Comply with and enforce The Venetian Resort’s policies, procedures, and gaming regulations.
• Observe games, always looking for irregularities or deviations from established procedures. Concentrate on large play, ensuring integrity of game and equipment.
• Report violations of any regulatory requirements or any actual or suspected irregularities immediately to the Casino Manager.
• Interact with the Surveillance Department, advising them immediately of any possible problem areas or irregularities and communicate to Casino Manager.
• Observe rack counts in relation to large winners or losers.
• Promote and model unmatched guest service standards and ensure Supervisors and Dealers provide excellent guest service.
• Resolve guest challenges with tact and diplomacy, taking ownership of the issue. Refer guests to the Casino Manager on decisions requiring higher authority, according to company policy.
• Work in cooperation with Scheduling Operations to ensure that open games are at levels that meet business demand. Close games and areas where business levels decline as needed, utilizing table games yield management system.
• Hires, coach and discipline Team Members in accordance with company policy.

Additional Duties & Responsibilities:

• Evaluate dealers according to skill code guidelines and provide information to update their codes
• Attend to Team Member complaints as they arise, resolving them in accordance with company policy and in a constructive manner.
• Ensure high performance is recognized.
• Manage under performance according to company standards.
• Conduct shift briefings with Supervisors and communicate relevant information.
• Review player ratings based on time of play, average bet, amount of win/loss, amount of credit or cash buy-in, walk amount and basic strategy.
• Ensure the integrity of table games drop boxes when not secured in the soft count room.
• Maintain control of cards, dice, and keys, ensuring they are accounted for at all times.
• Inform Supervisors, Dealers and other Team Members of changes in company policies and ensure compliance.
• Issue and approve comps to guests within company guidelines.
• Issue credit to guests using established limits.

Additional Duties & Responsibilities:

• Facilitate implementation of new products and procedure changes.
• Be knowledgeable about and use the player tracking system.
• Be knowledgeable about all aspects of The Venetian Resort’s features, attractions, promotions and special events to respond accurately to guest inquiries.
• Recognize and respond to: Minors in the casino, signs of problem gambling or alcohol intoxication, and transactions requiring review under Title 31.
• Be alert for guests and other Team Members who need assistance and offer help.
• Promote Grazie Club membership.
• Communicates all pertinent information to the relieving Area Manager.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school Diploma or equivalent.  Bachelor’s degree preferred.
• 5 years of casino operations supervisory and/or management experience within a four-star, luxury, integrated resort.
• Must be able to obtain and maintain Nevada Gaming Registration, Alcohol Awareness (TAM) Card, and any other certification or license, as required by law or policy. 
• Must have a good working knowledge of all table games, including methods of cheating, card counting techniques, and basic playing strategies.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.