ASSISTANT DIRECTOR - HOUSEKEEPING

Position Overview:

The Assistant Director of Housekeeping plays a critical leadership role in delivering a world-class guest experience across a large-scale luxury resort featuring over 7,000 suites. This position supports the Executive Director of Housekeeping in leading daily operations, strengthening service culture, and optimizing performance across multiple towers and floors. The role drives accountability for suite presentation, readiness, accuracy, and cleanliness, ensuring the resort consistently meets its brand standards and guest expectations.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Oversee housekeeping operations for guest rooms and suites, ensuring efficient room readiness to achieve planned arrival and turnover targets.
• Actively collaborate with Workforce to align staffing with occupancy fluctuations, VIP movement, and event timelines.
• Maintain expert knowledge of suite categories, amenity standards, and tailored service delivery for all guests.
• Direct and develop a large housekeeping workforce including managers, hourly team members, and support roles.
• Guide leaders in coaching, recognition, corrective action, and performance evaluations while maintaining positive employee engagement.
• Ensure compliance with departmental policies and applicable practices related to collective bargaining agreements.
• Execute regular inspection programs and partner with housekeeping management to uphold luxury cleanliness standards and flawless presentation.
• Lead timely service recovery for guest concerns, elevating the overall satisfaction and loyalty experience.
• Monitor key drivers of service delivery including room cleanliness accuracy, engagement, and labor.
• Support labor planning, control, and forecasting to maintain optimal credits per labor hour and productivity standards.

Additional Duties & Responsibilities:

• Track and manage operational expenses including linens, chemicals, and supply usage.
• Recommend process enhancements, technology adoption, and workflow adjustments to reduce waste and increase efficiency.
• Ensure adherence to resort health, environmental, and safety standards including chemical handling, equipment care, and room safety protocols.
• Maintain readiness for internal audits and regulatory inspections with consistent documentation and proactive corrective action.
• Support continuous improvement initiatives that elevate guest experience, enhance employee performance, and strengthen overall operational stability.
• Contribute to future planning including renovations, inventory cycles, and equipment upgrades.
• Performs additional duties as directed by senior management.
• Consistent and regular attendance is an essential function of this job.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian Resort Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Must be able to obtain and maintain any other certification or license, as required by law or policy. 
• 7 years of housekeeping leadership experience with responsibility of over 50+ direct reports within a luxury or high-volume resort operation.

Minimum Qualifications:

• Must be able to direct a workforce; provide support staff and delegate job duties; possess administrative skills in budget preparation, cost control, staff scheduling, labor relations and problem-solving techniques are essential; ability to express ideas or make recommendations concerning job related issues.
• Must be able to logically and independently plan, organize, and complete work; display initiative; exhibit the ability to set and achieve high standards of performance.
• Strong knowledge of room quality standards, inspection programs, and high-end guest service.
• Excellent communication, coaching, and decision-making skills with the ability to influence across departments.
• Flexible availability including nights, weekends, and holidays based on business needs.
• Bachelor’s degree in Hospitality, Business, or related field preferred.
• Experience using large-scale housekeeping management systems (e.g., Amadeus/HotSOS).
• Exposure to multi-tower environments with extensive suite offerings.
• Fast-paced operations require movement across large floorplans and multiple towers throughout each shift.
• Combination of office work and active presence on guest floors to support real-time performance and staff engagement.
• Frequent interaction with guests, senior leadership, and operational partners.
• Must possess excellent analytical, problem-solving, critical thinking and decision-making skills with the ability to conduct analyses and generate reports to reflect findings.

Physical Requirements:

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.