ASST DIRECTOR - INTERNAL MAINTENANCE

Position Overview:

The primary responsibility of the Assistant Director - Internal Maintenance is to oversee cleanliness of the Public Area and Casino and the daily administrative duties of the Public Area Department. 

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

• Provides unmatched service to guests at all times. 
• Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Venetian Casino Resort services, features, attractions, promotions, and special events. 
• Develop and maintain ongoing training initiatives (daily and monthly). 
• Evaluates the performances of the Public Area Managers and Team Members.  
• Performs other duties as assigned by management. 
• Manage staff and organize department functions in accordance with company guidelines.  
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.  
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).  
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality. 
• Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures. 

Additional Duties & Responsibilities:

• Independently plan, organize and complete work. 
• Set and achieve high standards of performance. Ability to make progress on multiple assignments under time constraints.
• Conduct analyses and generate reports to reflect findings; direct a force, provide support to staff and delegate job duties. 
• Express ideas or make recommendations concerning job related issues; learn specific job duties and complete work assignments; maintain knowledge of basic concepts and techniques. Constantly seek ways to improve quality.  
• Develop and maintain 4-Star standards.  
• Develop and maintain ongoing training initiatives (daily and monthly).  
• Implement system to seek feedback from guests regarding quality or service and product.  
• Resolve guest complaints, ensuring guest satisfaction. 
• Safety is an essential function of this job. 
• Consistent and regular attendance is an essential function of this job. 
• Supply order and Inventory Management. 
• Performs other related duties as assigned. 

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.  

Minimum Qualifications:

• 21 years of age. 
• Proof of authorization/eligibility to work in the United States. 
• High School Diploma or equivalent. 
• Must be able to obtain and maintain and any other certification or license, as required by law or policy.   
• 6+ years’ experience in management in Public Area services. 
• Previous guest relations training. 
• Knowledge and experience of proper cleaning techniques and chemical handling, requirements and use and results of equipment. 
• Working Knowledge of systems – Ariba, UKG 
• Experience working with union environments or collective bargaining agreements preferred. 
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.  
• Must be able to work varied shifts, including nights, weekends and holidays. 

Physical Requirements:

Must be able to: 

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned. 
• Physically access all areas of the property and drive areas with or without a reasonable accommodation. 
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. 
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. 
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. 
• Work in a fast-paced and busy environment. 
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.