Coordinator - Hotel Operations Groups Services

Location: 

Las Vegas, Nevada, US

Position Overview:

The primary responsibility of the Coordinator - Hotel Operations Group Services is to ensure that the group/convention’s and Meeting Planner’s needs are attended to promptly, in a warm & friendly manner. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

  • To assist the Conference Manager and Sales Department in preparation of group arrival and any special needs.
  • To work with supporting departments within The Venetian Resort in a joint effort to give the perception of seamless yet impeccable service.
  • Assist the Conference Manager and Sales Department in preparation of group arrival and any special needs.
  • Always maintain a professional self-presentation and demeanor, ensure you are prepared to meet and speak to clients upon request.
  • Ensure that the group/convention’s and Meeting Planner’s needs are attended to promptly, in a warm & friendly manner.
  • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
  • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
  • Safety is an essential function of this job.
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.

Additional Duties & Responsibilities:

 

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High School Diploma or equivalent.
  • Must be able to obtain and maintain any other certification or license, as required by law or policy.
  • 1 year of experience in Front Office and LMS.
  • Bi-lingual in another language preferred.
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

  • Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.