MANAGER - GROUP DINING SALES

Position Overview:

The primary responsibility of the Manager - Group Dining Sales will be to propose, contract, and coordinate all event sizes up to multi-day buyouts.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

• Implement and uphold of all department SOPs and standardized Banquet Event Orders (BEOs)

• Field, contract, design and coordinate all events, including single day full venue buyouts.
• Share updates of all events to Director for weekly BEO meetings
• Effectively communicate BEOs to each outlet’s operational team to ensure a successful event.
• Meet with prospective and contracted clients for site-visits, walkthroughs, and relationship building.
• Assist in managing setup and execution of large events and full venue buyouts.
• Reply promptly to all group dining inquiries.
• Create detailed BEOs for contracted events.
• Uphold the brand and service standards for each outlet.
• Coordinate 3rd party companies with client as well as venue for services to operate events (rental companies, entertainment, A/V, etc.)

Additional Duties & Responsibilities:

• Review and comprehend all contracts specific to each outlet.
• Appropriately and responsibly utilize comp empowerment to promote exceptional guest/client experiences and facilitate timely recovery in the event of service shortfalls.
• Oversee event planning activities to ensure standards are met/exceeded and the venue hosting the event maximizes profitability.
• Manage departmental resources to eliminate excess cost or unnecessary expenditures.
• Build strong professional relationships with all necessary departments and outlets.
• Promote guest/client loyalty by building strong and lasting relationships with new and repeat clients.
• Promote teamwork, mutual respect, and a culture of continuous improvement.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Team Members at The Venetian Resort are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma or equivalent.
• Must be able to obtain and maintain Health Card, Alcohol Awareness Card and any other certification or license, as required by law or policy. 
• 3 - 5 years’ experience in a supervisory or managerial role within the hospitality industry required.
• 2 years’ experience in group sales.
• Working knowledge of MICE industry.
• Working knowledge of Microsoft Office, Micros, and TripleSeat.
• Must be able to give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.

Minimum Qualifications:

• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
• Must be able to address stressful situations with clients and guests with dignity and the utmost tact and politeness.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.