MANAGER - INTERNAL MAINTENANCE

Position Overview:

The primary responsibility of the Manager - Internal Maintenance is to manage the daily operations and the performance management of the hourly Internal Maintenance Team to achieve Department and Company goals and objectives with a focus on enhancing the guest experience.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

• Prepare and manage the daily and on-call schedules to ensure proper coverage.
• Create and review scheduling reports and communicate pertinent data to department leadership.
• Complete the daily exception log for payroll.
• Manage daily labor costs to help ensure that they align with business levels and adjust to them accordingly.
• Utilize Virtual Roster and UKG to view Team Member schedules and attendance.
• Conduct daily inspections of assigned Team Member areas to help ensure the department’s cleanliness standards are upheld.  Ensure deficiencies are corrected and addressed appropriately.
• Review HotSos/Work Order reports to help ensure timely completion of repairs and report.
• Open/close the shift with the Team and issue/collect keys and radios. 
• Deliver the Daily Serenade to the Team.
• Recognize Team Members for unmatched guest service and outstanding performance.
• Conduct regular property inspections, including Congress and the Pool, to help ensure the campus is maintained to the highest standards of cleanliness.
• Effectively resolve guest concerns quickly and appropriately and to the guest’s satisfaction, escalating them where appropriate.

Additional Duties & Responsibilities:

• Listen to and effectively resolve Team Member concerns, conflicts, and other internal issues.
• Manage hourly Team Members, including the delegation of tasks and assignments and ensure their proper and timely completion.
• Promote and help ensure effective communication within the department.  Inform Team Members and management about pertinent Company and department information.
• Interview prospective candidates, participate in the candidate selection process and work closely with department leadership to make sound hiring decisions and acquire the best talent available.
• Train Team Members on department standards, SOPs, and safe and proper equipment and chemical use.
• Ensure that department Tap Out Procedures are followed.
• Coach, counsel and issue Progressive Discipline when appropriate to promote continuous performance improvement.
• Identify, recommend, and execute cost saving initiatives.
• Manage assigned projects and other actionable items to completion within provided deadlines.
• Conduct Departmental 30-60-90 Day Performance Reviews.
• Provide unmatched guest service at all times.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma or equivalent.  Bachelor’s Degree in a relevant field of study is preferred.
• 5+ years managerial experience in hospitality, preferably in a 4- or 5-star property.
• Union experience preferred.
• Demonstrated experience in managing a large group of individuals.
• Ability to logically and independently plan, organize and complete work in a timely manner.
• Working knowledge of proper cleaning techniques and chemical handling.
• Working knowledge of all software systems used in PAD including, but not limited to, Microsoft Office, Outlook, Word, and basic Excel.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, holidays, and overnights.

Physical Requirements:

Must be able to:

• Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.