Manager Lvl III - Conference Management

Position Overview:

The primary responsibility of the Level 3 Sr. Catering | Conference Manager is to coordinate details and menus for client’s functions and maintain budgeted revenues through solicitation of business while controlling expenditures through proper distribution of information in the prescribed timelines to ensure maximum profitability of group operations and to ensure a superlative guest experience for both the Meeting Planner and the Group. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

Additional Duties & Responsibilities:

• Key Processes

• Must be able to respond, resolve, and effectively manage group issues noted in post execution communication.
• Must be able to assist the department to optimize both function profitability and guest satisfaction.
• Must be able to maintain a minimum of 90% Excellence Rating on the Meeting Planner Survey (as per the current 5 point scale).
• Ensures that groups complete the Meeting Planner Survey.
• Ensures that his/her Comps are appropriately utilized and accounted for to promote Outstanding Customer Experiences and to promote The Venetian | The Palazzo | Sands Expo Brand.
• Actively Participates, Leads, and Inspires Team Members in the Daily Serenades.
• Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure The Venetian | The Palazzo’s competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment.

• Financial

• Oversight and responsibility to ensure that group planning activities meet or exceed standards and are properly managed to ensure operating departments are able to effectively control costs:  Payroll, Food Costs, Beverage Costs, and Operating Expenses, achieve a minimum of 33% up sell on Contracted F&B minimum (annually).

• Leadership

• Displays a passion for Guest Service and Operational Excellence at all times.
• Earns Respect and leads with respect.
• Promotes a atmosphere of Team Member Empowerment and Collaboration.
• Able to build strong lasting professional relationships with fellow Catering and Convention Management (CCM) team members.
• Able to build strong lasting professional relationships with all Operational Departments involved in Group Activities.
• Able to build strong lasting relationships with new and repeat customers
• Sensitive to individual needs.
• Creates / promotes a positive and professional work environment and team.
• Able to work across functional areas to improve ability to execute group needs.
• Is a role model for work ethic yet work life balance.
• Promotes teamwork and a culture of continuous improvement.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school Diploma or equivalent.

• Prefer 6 years minimum experience as a Catering.
• Conference Manager working in a 1,000+ room 4-5 Star / 4-5 Diamond Resort/Hotel/Conference Center.  Prefer experience working in a 100K+ square foot meeting/exhibit facility.
• Working knowledge of both Catering and Convention Services and working knowledge and understanding of Food and Beverage. 
• Must have a working knowledge of EBMS (preferred), Meeting Matrix (preferred), Word, Excel, and MS Outlook.  CMP Certification required.
• CSEP Certification preferred. 
• Excellent communication skills both written and oral formats required. 
• Must be able to work in a fast-paced, busy, and sometimes stressful environment. 
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Must be able to frequently move freely about the office, and campus, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling. 
• Be able to work in-doors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.

Physical Requirements:

• Ability to lift or carry a minimum of 50 pounds unassisted in the performance of specific tasks assigned. 
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
•  Must maintain a positive attitude toward work, fellow colleagues, and interface with hotel guests in a congenial and polite manner. 
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness. 
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods. 
• CMP Certification required (or must obtain Certification within 2 years of employment). 
• CPCE Certification preferred but not required.