REPRESENTATIVE - SLOTS GUEST SERVICES

Position Overview:

To accurately and efficiently correct minor machine malfunctions, process fills and jackpots, monitor slot players and slot games in your assigned area All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Essential Duties & Responsibilities:

• Pays jackpots as required and ensures that the procedures include the jackpot celebration tasks.
• Accepts responsibility for an imprest bank or pouch in order to dispense funds for jackpots.

• Accepts responsibility for a zone or section on the casino floor and monitor slot players and slot games in that area.
• Maintains complete knowledge of and comply with all departmental policies and procedures.

• Replenishes bank to assigned impressed level as required.
• Redeems TiTo tickets and play the Guest the appropriate amount.

Additional Duties & Responsibilities:

• Evaluates operating procedures, recommend changes and implement approved changes.
• Responds to and opens tilted slot machines to determine if maintenance is required, completes minor maintenance on slot machines or write-ups for slot machines that require a slot technician.
• Completes all paperwork in accordance with Nevada Gaming Regulations and approved Venetian Resort Hotel Casino standards.

• Identifies Guests playing slot machines without VPC cards and informs them of the benefits of becoming a club member.
• Promotes current and future promotions to each Guest.
• Provide a service or assistance to meet the needs of a guest, client or customer.
• Provide a service or assistance to meet the needs of a guest, client or customer.
• Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
• Comply with policies and procedures of the department or section in order to complete service satisfactorily.

Additional Duties & Responsibilities:

• Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
• Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
• Consistent and regular attendance is an essential function of this job
• Performs other related duties as assigned

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct

Additional Duties & Responsibilities:

Minimum Qualifications:

• 21+ years of age.

• Proof of authorization/eligibility to work in the United States
• High school Diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
• Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
• Work varied shifts, including weekends and holidays.
• Must have a minimum of 6 months experience as a cashier or in slot operations.
• Must be able to communicate in English both oral and written.
• Must possess excellent cash handling skills and strong basic math.
• Ability to perform job functions with attention to detail, speed and accuracy; prioritize and organize; follow directions and procedures thoroughly; work cohesively co-workers and subordinates as part of a team; work independently.
• Ability to handle a significant number of Guests with outstanding Guests service skills.
• Ability to handle a substantial imprest bank with excellent cash handling skills.
• Adhere to Regulation 6A/Title 31 requirements and successfully pass testing.
• Physical ability to access all areas of the property.

Physical Requirements:

• Must be able to lift and carry a minimum of 20 pounds.
• Physical ability to access all areas of the property.
• Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.

• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.