RESERVATION HOST - POOL

Position Overview:

The primary responsibility of the Reservation Host – Pool is to manage and ensure that the pool reception desk is running smoothly while helping guests with general questions, requests and cabana reservations, both in person and over the telephone, in an incentive-based capacity with base pay. 

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

• Greeting guests as they enter the pool area, escort guests to seating, answering questions and telephones, taking cabana reservations, checking out rental equipment, keeping towels fresh and stocked, aiding guests with requests, and deck cleanliness.
• Proactively greet and welcome/thank guests as they enter/exit the pool deck area.
• Proactively look for guest service opportunities, and take ownership of requests.
• Obtains assigned bank and ensures accuracy of contracted monies.
• Reliably, and professionally handle cash transactions, cabana reservations, and guest interactions.
• Maintain cleanliness, stock levels, and tidiness of PRD areas at all times.
• Must be regularly checked by supervisor to ensure proper handling of equipment or tools and proper lifting techniques.
• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

• 18 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Must be able to obtain and maintain any certification or license, as required by law or policy.
• Experience in UrVenue and InfoGenesis (POS) preferred.
• 6 months’ pool or sales experience preferred.
• Excellent public relations skills, excellent interpersonal skills, both in person and over the phone when dealing with management, team members, and guests.
• Able to count money and conduct sales of merchandise, and basic computer knowledge to handle cabana reservations.
• Have a basic knowledge of attractions/restaurants in the Las Vegas area and provided by the Venetian.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.