SOLUTIONS ADMINISTRATOR III - APPLICATION SUPPORT

Position Overview:

The primary responsibility of the Solutions Administrator III – Application Support is to provide on-call and system support for applications within their responsibility area, work with business users and other key stakeholders to formulate business and functional requirements or systems specifications across multiple business functions or application environments to create system and software solutions and execute short-duration projects (1 to 3 months) independently. The Solutions Administrator III – Application Support is expected to maintain expertise across an application environment (e.g., financial suite) or a Venetian Resort functional vertical (e.g., Application Administrators) and work effectively with other Information Technology professionals to ensure that the application environment is stable, efficient, and responsive to business needs. Additionally, the Solutions Administrator III – Application Support will support in the execution of the Agile process for assigned projects, ensuring proper sprint planning, backlog refinement, and iterative delivery. A strong understanding of the CI/CD pipeline is required to support continuous integration and deployment practices, enabling efficient and reliable delivery of application updates and enhancements.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Collaborate with vendors and actively contribute to solution design and implementation to ensure business requirements are met across functional areas.
• Working knowledge of Agile and Waterfall methodology and ability to guide projects through all lifecycle phases.
• Responsible for implementing and maintaining CI/CD processes to enable continuous integration, automated testing, and efficient deployment of software solutions.

• Create solutions that will include components of systems development, process improvement, organizational change, strategic planning, or policy development.

• Promote and manage API integration and governance across multiple applications and business verticals to ensure interoperability and consistent standards.
•  Leverage analytics and observability dashboards to track system performance, identify anomalies, and maintain operational integrity across diverse environments.

• Successfully engage in multiple initiatives concurrently, including application and on-call support, minor projects, major projects, functional requirements, systems specifications and subject matter expertise.

• Develop support criteria for implemented solutions while continuously expanding expertise in The Venetian Resort Application Suite to ensure effective maintenance and knowledge sharing.

Additional Duties & Responsibilities:

• Gather and analyze business requirements through various techniques (including discussions, requirement mapping, operational reviews), reconcile conflicting information, and translate needs into clear specifications. Act as the liaison between stakeholders and the development team, ensuring requirements flow effectively, and collaborate with developers to define technical vision and balance usability with performance considerations.
• Lead requirements analysis and documentation, including business and functional specifications, use cases, and testing deliverables (UAT, smoke testing). Utilize enterprise methodologies and collaborate with business units to validate assumptions and execution strategies, while maintaining clear and professional communication across all levels.
• Demonstrate strong organizational skills, attention to detail, and a customer-focused, process-oriented approach, with the ability to gather complex information.

• Consistent and regular attendance, including on-call availability on a rotational basis, is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Bachelor’s degree or equivalent in relevant discipline.
• Must be able to obtain and maintain a Nevada Gaming Control Board registration and any other certification or license, as required by law or policy. 
• Leverage 5+ years of IT experience to manage and support enterprise applications, ensuring stability, performance, and compliance across environments while driving enhancements, integrations, and deployments through established processes and best practices.
• Experience in casino and hospitality applications preferred.

• Demonstrated experience in an applicable application environment (i.e., multiple applications and their applicable interfaces e.g., financial systems suite) or expertise across functions within an applicable LVS functional vertical (Hospitality Applications, Gaming, Marketing, IT).
• Demonstrated experience in large major projects, with business analysis skills and the ability to forecast implications and provide consultative recommendations and solutions.

• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.
• Working knowledge of key ITIL processes – Continuous Improvement, Change, Incident, Problem, Release, and Service Request Management.

Physical Requirements:

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.