SUPERVISOR - BOX OFFICE & EVENTS

Position Overview:

The primary responsibility of the Supervisor - Box Office & Events is to manage the day-to-day operations for assigned department, to include ticketing and front-of-house event operations. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

· Run show reports based on Producer Guidelines.

· Oversee front line Team Members on a daily basis.

· Load and unload show on a nightly basis.

· Maintain weekly and daily Box Office Clerk and Usher schedules.

· Work with the Accounting Department to correct accounting exceptions.

· Coach front line Team Members to correct accounting exceptions.

· Update and maintain personnel files; make recommendations for new hires and terminations.

· Provide front line Team Members with coaching, encouragement, and discipline, as necessary.

· Establish the image of impeccable customer service.

· Safety is an essential function of this job.

· Consistent and regular attendance is an essential function of this job.

· Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct:

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

· 21 years of age.

· Proof of authorization/eligibility to work in the United States.

· High School diploma or equivalent.

· Must be able to obtain and maintain any other certification or license, as required by law or policy.

· 3 years of supervisory experience (preferably Box Office).

· Understanding of box office operations, ticketing systems, call center operations.

· Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.

· Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements:

Must be able to:

· Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.

· Physically access all areas of the property and drive areas with or without a reasonable accommodation.

· Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.

· Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.

· Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.

· Work in a fast-paced and busy environment.

· Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.